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We
provide Support for ISP/wireless ISP support, right from
configurations. Helpdesk services to monitor and check
bandwidth. New account creation, account login, dial-up
configuration, browser configurations, email configurations,
billing wherein users would be helped with billing issues
such as changing billing information, upgrading services,
and other miscellaneous billing issues.
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ISP
Tech Support |
Wireless (WISP) Tech Support |
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Toll
Free Inbound 800 Service |
Wi-Fi
Hot Spot Support |
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Live
Agent – Branded Answering |
Hotel
/ Motel Wireless Support |
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24X7
Help Desk & Technical Support |
Multi-Unit / Apartment Complex Support |
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Trouble Ticketing & Dispatch System |
Wireless Resort Support |
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Remote Monitoring & Notification |
Fixed
Wireless Broadband Support |
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Subscriber Registration Support |
On-Site Appointment Scheduling |
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We are currently
handling the following processes for our clients:
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Installation |
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We help your subscribers in the installation
and configuration of all the software and
services required to connect to your
service. |
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New Account Creation |
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Our agents will collect all the required
information from your new subscribers, will
do the data entry in your database, and
create an account for them. |
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Account Login |
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Our agents can handle the login and password
related issues of your subscribers. |
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Dial-up configuration |
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Your dial-up account users will be guided in
a step-by-step manner so that they can
configure dial-up networking on their
machines. |
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Browser Configuration |
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Your subscribers will be provided support
with browser configuration. A large number
of browsers on a variety of platforms are
supported. |
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Email Configuration |
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Users will be helped with email account
configuration. A large number of
E-mail clients are supported. |
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Billing |
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Users will be helped with billing help such
as changing Billing info, Upgrading Services
and support for other miscellaneous billing
issues. |
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Information Services and Value Added
Services |
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We can provide information services to your
subscribers depending upon your specific
needs. For example, you may want to inform
your valued subscribers about possible
network outages beforehand. We can do that
for you. Also, if you want, we can do cross
selling, up selling of your other products
to your subscribers. |
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