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 Most customers prefer to place
their orders for a service in the comforts of the home after
browsing through a product catalog or an watching an
advertisement on the TV. A large segment of the population
would prefer to place their order on the phone to a live
person, that where our Order taking services provide a
direct contact to your customers.
Webatalk offers fully
integrated web-based order taking services on a 24/7/365
basis. We have the capacity and capability to handle any
call volume and any size of product catalog - from a single
product to large catalog orders.
Webatalk order taking services
have one more serious advantage over automated order
systems. The opportunity to confirm customer data and to
have a third party also confirm the sale is much more likely
when the customer is talking to live operators. When an
incorrect credit card number is repeated by an automated
voice, for example, the customer may just hang up rather
than try to enter it again. It's a proven fact that it is
much more difficult to hang up on a person than on a
machine!
As a value-added partner, Webatalk can take your orders and
handle front-line customer inquiries. Our proprietary agent
interface and scripted Frequently Asked Questions (FAQs),
allow our agents to answer questions related to your
business both easily and thoroughly, increasing the
efficiency and effectiveness of your customers’ calls.
Our Services:
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Live operator answering
24 hours per day, 7 days per week
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Customized service
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Order taking via your
website or we will program a site for you.
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Fax, paged, email or
downloaded message delivery
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Scheduled or instant
message delivery
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Toll-free numbers
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