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Software Support |
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Toll
Free Inbound 800 Service |
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Live
Agent – Branded Answering |
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24X7
Help Desk & Technical Support |
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Trouble Ticketing & Dispatch System |
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Remote Monitoring & Notification |
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Subscriber Registration Support |
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We are currently
handling the following processes for our clients:
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Installation |
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We help your subscribers in the installation
and configuration of all the software. |
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Software Registration |
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Our agents can handle registration related
issues of your subscribers. |
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Tier 1 & 2 Tech Support / Helpdesk |
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it doesn't matter how complex is your
software, Webatalk Tech Representative are
Well Experienced and Qualified to provide
support to your customer with Enhanced
Customer Service Skills. |
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Billing |
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Users will be helped with billing help such
as changing Billing info, Upgrading Services
and support for other miscellaneous billing
issues. |
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Information Services and Value Added
Services |
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We can provide information services to your
subscribers depending upon your specific
needs. For example, you may want to inform
your valued subscribers about possible bugs
beforehand. We can do that for you. Also, if
you want, we can do cross selling, up
selling of your other products to your
subscribers. |
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We provide
support to your clients on installation and configuration of
all software's. Our agents can help your subscribers register
their software and any related issues.
How do we do it:
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Automatically assign support requests
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Increase the productivity and efficiency of your customer
support staff
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Support multiple organizations from a single application
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Create reports
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Easily manage and search knowledge base articles and
issue resolutions
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Streamline your customer service desk processes
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Submit customer support requests via email or web browser
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Keep your customers up to date on the status of their
requests
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Offer 24/7 support
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Reduce customer service costs
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