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We offer TRANSPARENT, OUTSOURCED, TECHNICAL SUPPORT for web
hosting companies. Webatalk services are designed to
specially meet the needs of small and large web hosting
companies. Hosting companies sometimes desire there was
lesser customer support to deal with so they could focus on
business development and increase company revenue, instead
of being bogged down by constant queries from existing
customers.
Our Outsourced web hosting technical support desk offers the
following web hosting services:
-
Level 1,
Level 2, Level 3 Web Hosting Support
-
Ticket
Management
-
Software &
Third Party Scripts Installation
-
Remote
Diagnostics
-
Troubleshooting
-
Web Hosting
Security Audit
-
Web Hosting
Security Patches
-
Server
Maintenance and Security
-
Web Hosting
Server Monitoring
Operating
systems
- Windows - all flavours
- Linux - All flavours
- *BSD
Control
panels (Installation, configuration, troubleshooting)
- Hsphere
- HELM
- CPanel
- Hosting Controller
- Ensim
- PLESK
- DirectAdmin
- Webmin
Technical
Support
- Configuration and installation of FTP, HTTP, Mail,
Database, and SSH servers
- Custom supported software installation and
configuration
- Updating software
- Firewall installation
- Server hardening and securing
- Server performance optimization
- Backup configuration
- Control Panel Migrations
- Reboot Requests
- Initial Server Setup
- Support for: FreeBSD, Redhat, Fedora, CentOS
- Repairing a mySQL Database/Tables
- Custom kernel compiling and upgrades - grsec/other
kernel patching.
- Apache /php modules installation/upgrades- Apache
mod_rewrite
- Customizing php safe mode
- Turck MMCache for PHP
- Install PRM (Process Resource Monitor)
- Install ionCube loader/zend
- Analyzing Apache log files
- Server loads
- .htaccess based
- Optimize and Tweak High-Traffic Servers- Nagios/Hypodus/MRTG
Graph Setup (Router/Switch)- SNMP Setup
Cpanel Based
- Install Zend Optimizer/Encoder on cPanel/WHM
- CPanel Awstats Fix - Stoped Logging on single domain
- Fixing rndc error in WHM/cPanel: rnd: connection
failed: connection refused
- Installing mod_bandwidth For the Ultimate in Apache
Utilization Control
- Fix Log Rotation Problems cPanel
- Change All Packages Themes in cPanel/WHM
- Change All User Themes in cPanel/WHM
- Updating Apache Using cPanel/WHM Easy Apache
- Extended Exim Logging
- Linux Apache ASP for cPanel/WHM
- How to Hide Bind cPanel/WHM
- Fix cPanel/WHM Quotas
- Disabling Password Reset Option cPanel/WHM
- Setting up Private Reseller Name Servers
- Linux cPanel/WHM - Reject Invalid Email
- Securing /tmp partition with cPanel/WHM
- Force Secure Login cPanel/WHM
- Default Index Page with New Accounts cPanel/WHM
- Modify Bandwidth Exceeded Page cPanel/WHM
- How to install Fantastico on cPanel/WHM
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